Frequent questions

I forgot my password. What to do?

Click the "Sign in" link at the top of this page. Go to the "Forgot your password?" Page and fill in your email address. Click the Submit button. You will then immediately receive an email to reset your Nikolla Beads password.

What is the Discount Policy?

For regular items (excluding promotional items), you can enjoy a discount depending on your Nikolla Beads level or the size of your order. See below for details on our discount policy.

Please note: You can enjoy any of the following discounts according to your order, BUT YOU CAN NOT enjoy both discounts at the same time.

1) Discount on cumulative order

We grant discount to our customers according to your previous purchases. Please review the following discount policy information.

Level Discount Description

Customer 0% discount None

SILVER 5% discount

The total value of goods in your previous purchases is greater than 500EURO

GOLD 10% discount The total value of goods in your previous purchases is greater than 2000EURO

PLATIN 15% discount The total value of your previous purchases is greater than 5000EURO

Please note that the discount is only for the cost of the products, AND NOT for the shipping cost.

Your prices include the shipping cost?

No, the product prices on our site do not include shipping costs.

Your price includes duties or VAT; What is the tax I have to pay?

No, the price of our products does not include customs duties or VAT. We simply charge for goods and shipping costs.

The company is not subject to VAT and therefore does not charge VAT on the products.

Offer FREE Shipping?

YES. For orders only via e-shop (not phone, email, fax) more than 40 € (excluding transport)

How soon can I receive my parcels?

We will process your order within 2 business days. (but if it happens to be holidays, there may be delays.) When your parcel is shipped, we will send you an e-mail about the delivery status.

All products come from our warehouses located abroad. The estimated time to send is within 5 days.